Privacy policy

Who we are

TheLouk is operated by Poky Group. For any question about this policy or your data, contact info@thelouk.com.

Data we collect

Account

• •Your email address, and a securely hashed password if you register with one.
• •If you sign in with Google, the account identifier and email Google returns. We never receive your Google password.

Profile

• •Your name, biography and relationship status.
• •Your profile photo, and any images you upload for an event or venue you organise.
• •If you use the photo enhancement feature, the photo you selected is sent to our image processing provider, improved, and returned. It is not kept by them for any other purpose.

Activity in the app

• •The events and venues you join, and your presence in their rooms.
• •Your likes and passes, and the matches these create.
• •The messages you send within a match, and when you last read a conversation.
• •Reports you submit and people you block.

Device

• •A push notification token identifying your device installation, so we can deliver notifications.
• •Standard technical data your device sends when contacting our servers, such as IP address and app version.

We do not collect your precise location, we do not use advertising identifiers, and we do not run third-party advertising or analytics trackers in the app.

Why we use it

• •To create and secure your account and sign you in.
• •To show you other people present at the same event or venue, and to create matches.
• •To deliver your conversations and notify you about matches and messages.
• •To keep the platform safe: reviewing reports, enforcing blocks and removing abusive accounts.
• •To operate and troubleshoot the service.

What other people can see

Your profile — name, photo, biography and relationship status — is visible to other signed-in members, particularly those present in the same event room. Your messages are visible only to the person you are matched with. Your likes and passes are never shown to the people they concern.

Moderation

When you report a message, our moderation team can read that specific reported message in order to act on it. Staff access is limited to reported content; we do not browse conversations otherwise. Blocking is mutual and immediate: once you block someone, neither of you appears to the other in discovery, matches or messages.

Who we share it with

We do not sell your personal data. We share it only with the service providers that operate the platform on our behalf, each bound to process it solely on our instructions:

• •Supabase — database, authentication, file storage and backend hosting.
• •OneSignal — delivery of push notifications.
• •Replicate — image enhancement, when you choose to enhance a photo you upload.
• •Vercel — hosting for our administration dashboard and this page.

We may also disclose data where we are legally required to do so.

How long we keep it

We keep your data for as long as your account exists. When you delete your account, your profile, photos, likes, matches, messages and notification history are erased immediately and permanently. We retain anonymous aggregated statistics, which cannot identify you, and records we are legally required to keep such as abuse reports, for up to 12 months.

Deleting your account

You can delete your account at any time from the Profile tab in the app. If you can no longer sign in, email us and we will complete the deletion within 30 days. Full instructions are on our account deletion page.

Your rights

Depending on where you live, and in particular under the GDPR if you are in the European Economic Area, you have the right to:

• •Access the personal data we hold about you.
• •Correct inaccurate data, most of which you can edit directly in the app.
• •Delete your account and its data at any time.
• •Object to processing, or request that we restrict it.
• •Receive your data in a portable form.

To exercise any of these, contact info@thelouk.com. You also have the right to complain to your local data protection authority.

Age requirement

TheLouk is for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor is using the service, report the account in the app or email us and we will remove it. Our child safety standards set out how we handle child sexual abuse and exploitation.

Security

Data is transmitted over encrypted connections and stored on managed infrastructure with access controls that restrict each account to its own data. No system is perfectly secure, but we work to protect your information and to respond quickly if something goes wrong.

Changes to this policy

If we make material changes we will update the date at the top of this page and, where the change is significant, notify you in the app.