Child safety standards

Our position

TheLouk is for people aged 18 and over. Child sexual abuse and exploitation, in any form, is prohibited without exception. This is not a rule we weigh against other considerations: an account found to be involved is removed permanently, and the matter is referred to the authorities.

What is prohibited

• •Child sexual abuse material, in any form, whether shared in a profile, a room or a private conversation.
• •Sexualising a minor in text, images or any other content.
• •Grooming, or any attempt to establish contact with a minor for a sexual purpose.
• •Soliciting, offering or trading sexual content involving a minor.
• •Using the service while under 18, or creating an account on behalf of someone under 18.

How we prevent it

• •TheLouk is restricted to adults aged 18 and over. Anyone we identify as being under 18 is removed.
• •Every member can be reported directly from their profile, and every message can be reported individually.
• •"This person appears to be under 18" is a dedicated reporting reason, available in every language the app supports.
• •Reports reach a moderation queue that our team reviews and acts on.
• •Blocking is immediate and mutual: a blocked account can no longer see you, match with you or message you.

How to report it

In the app, open the profile or press and hold the message you want to report, choose Report, and select a reason. Where you believe someone is a minor, choose "This person appears to be under 18". You do not need to be matched with someone to report them.

You can also write to info@thelouk.com at any time, including if you do not have an account.

If a child is in immediate danger, contact your local emergency services first. Reporting to us is not a substitute for contacting the police.

How we respond

• •We review reports of child endangerment ahead of all other categories.
• •Accounts we find to be engaged in child sexual abuse or exploitation are terminated permanently, not suspended.
• •The offending content is removed from the service.
• •We preserve the associated records where we are permitted or required to do so, so that they remain available to law enforcement.
• •We report to the competent authorities, including the National Center for Missing & Exploited Children where applicable, and to national law enforcement.

Compliance

We comply with the child safety laws that apply to us, and we cooperate with law enforcement requests relating to child endangerment. Our standards are reviewed as our obligations and our product change, and the date at the top of this page reflects the last review.

Point of contact

Questions about these standards, our handling of child sexual abuse material, or our compliance, from users, researchers, regulators or platforms, should go to info@thelouk.com, which reaches the person responsible for child safety at Poky Group.

Related

Our privacy policy explains what we collect and how long we keep it, including records relating to abuse reports.